FREQUENTLY ASKED QUESTIONS
We like to tell people we are the one-stop-shop for car enthusiasts. You probably have heard of us from social media. Whether it's on our Youtube channel or on Instagram, we're pretty active in the car community and love building awesome cars and documenting the process. We also sell a variety of manufacturers' products. We have 8+ warehouses across the country where items are stocked. In addition, we sell our own branded t-shirts, hats, etc, that ship out of our warehouse here in CA. Over the years, we have built a bunch of great tools specifically to help out the automotive community, like a classifieds where you can buy and sell cars and parts, a VIP program for discounts on all things auto, and of course, a Youtube channel showcasing our builds. Our mission is to provide car enthusiasts an awesome place to shop for parts, learn about cars, and gain inspiration for their projects. We hope we can contribute to the car community for many years and inspire future generations of auto enthusiasts!
No, except we do have an ebay store where we sell overstock items.
All measurements are listed in inches and are measured with the item laying flat. If you are measuring your child for a shirt/hoodie please measure completely around your child and divide in half to find your right measurement for the given item. Each item has different measurements as we use different vendors for certain items PLEASE REFER TO THE SPECIFIC ITEMS SIZING GUIDE FOR CORRECT SIZING FOR THAT ITEM.
Restock information will always be posted on the throtl Instagram and you can signup for notifications on each item that you wish to be notified right from our website.
The processing time for orders is up to 5 business days, this can be extended during holidays (10 Business Days) or product release dates. After that, delivery time within the United States is 3-9 days, and 20 or so business days internationally. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.
Please refer to our Shipping Policy.
For customer service inquiries only, please E-mail email@example.com for parts, firstname.lastname@example.org for throtl branded merchandise and apparel.
We aim to respond to all E-mails within 48 hours. Please note that this timeframe may be extended during and immediately after launches or during holidays.
EMAILS ARE RESPONDED TO MONDAY - FRIDAY FROM 8am TO 4pm!
Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by throtl.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS or UPS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.
Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us at email@example.com with your inquiry.
To cancel VIP, visit my.throtl.com and login to your account. Click on settings, then manage subscription.
To reset your password, go to http://www.throtl.com/account/login and click on “Forgot your password?” above the sign-in button. You will then be prompted to enter your E-mail address you used to create your account. Once you submit, you will receive an E-mail notification with a link to reset your password. Once you’ve done this, you can log in with your new password as normal on this page: http://www.throtl.com/account/login
Visit our Help Center to find the answers to many other questions!